As Ticketmaster mentions, fees are set in collaboration with clients. The problem is that clients i. With no industry competition, fees can be set to excessive levels and consumers have no choice but to pay them.
The U. Department of Justice recently investigated claims that Live Nation had repeatedly broken that antitrust settlement and coerced venues into using Ticketmaster over other ticketing agencies. They came to an agreement, however, extending the consent degree between Live Nation and Ticketmaster through Live Nation stock rose 9.
Live Nation and Ticketmaster have also come under fire for releasing large numbers of tickets to the secondary market without giving fans a chance to buy them first at face value, jacking up the prices and subsequent fees.
StubHub owned by eBay controls half of the market, while Ticketmaster is the next largest ticketing agency via its exchange TicketsNow. As long as ticket buyers demand convenience, ticketing agencies will continue imposing service fees.
Right now, not much is being done to curb added fees in the event space. News U. Politics Joe Biden Congress Extremism. Special Projects Highline. HuffPost Personal Video Horoscopes. In exchange for the rights to sell their tickets, our clients typically share in a portion of the fees we collect. The portion of fees we keep helps us to provide our clients with software, equipment, services and support to manage their tickets and box office, and provide the sales network used by clients to distribute tickets to fans.
The remainder, when taken with other revenues, is how we earn a profit. The face value price also known as the established price or base ticket price is determined by our clients. In many circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event but prices can, and are often are, adjusted up or down over time.
In either case, Ticketmaster collects the face value price and remits it to our clients. In almost all cases, Ticketmaster adds a service fee also known as a convenience charge to the face value price, or in the case of a resale ticket to the listing price, of each ticket.
The service fee varies by event based on our agreement with each individual client. In addition to the per ticket service fee, an order processing fee is typically charged.
Unlike the service charge, which is added to each ticket, the processing fee is charged once for each order. The processing fee offsets the costs of ticket handling, shipping and support and as a result, the processing fee is generally not charged on in-person box office purchases. In some cases, Ticketmaster's order processing costs may be lower than the order processing fee.
In those cases, Ticketmaster may earn a profit on the order processing fee. In both cases, these fees are collected by Ticketmaster and typically shared with our clients.
Delivery options are determined by our clients and can vary from event to event. If you order something online, it's going to be easier for you than going to the actual ticket counter to buy your ticket. These order-processing fees are avoidable. If you live close enough to maybe the venue or somewhere where they sell the tickets physically, you just go there rather than ordering them online. But there's also something to be said about what we might call a legitimate ticket seller versus a scammer," Blanco says.
So when those things are done in an unclear way, or when people are being shady about it, then that's when you start going into this idea of being scammed. And then there's also the idea of being just defrauded when you go and you purchase tickets from entities that you're not sure of that aren't vetted, and you're not really sure whether or not the ticket that you're receiving is going to be a working ticket. You want to be wary of fly-by-night people that don't have phone numbers where you can verify.
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